A situation where a potential buyer on the online platform, Facebook Marketplace, attempts to contact a vendor regarding a listed item but receives no communication in return. For example, an individual might send a message inquiring about the availability of a sofa, the dimensions of a table, or to arrange a pickup time, only to encounter silence from the seller.
This lack of communication can significantly impact the efficacy of the platform as a reliable space for commerce. It erodes trust, discourages potential buyers from using the service, and can lead to missed sales opportunities for vendors. Historically, online marketplaces thrive on effective and timely communication between buyers and sellers. Ignoring inquiries goes against established norms of customer service and negates the benefits of direct interaction afforded by the platform.