Frequently Asked Questions
DEADLINE: Reviewers must submit their review of students' applications by 5:00 p.m., central time, October 6.
Q: Will my school receive anything in the mail from Wendy’s explaining the award program?
A: Yes, a letter will be sent out to high schools in August, to the attention of the guidance counselor.
Q: Will certificates be mailed to the school as was done in the past?
A: Although the application is open to any eligible student, Wendy’s High School Heisman will continue to send two certificates to high schools as was done in the past. After the highest scoring male and female student athletes will be determined, two School Winner certificates will be sent to the school along with a letter and gift card for each student so that the two students can be. An electronic version of the School Winner certificate will also be available to print out at www.wendysheisman.com.
Q: When will I receive my login and password information to go online and review applications?
A: Those who are named as reviewers in the students’ application will receive an email with login instructions within 24 hours after the student has completed and submitted their application. The email message will provide the reviewer with a special link to the review page in order to review the students’ application.
Note: If you are concerned about your schools firewall blocking the message, please make sure that it is set up to accept emails from wendys@act.org.
Q: How do I change my User ID or password?
A: The User ID is a unique identifier that was created when the profile section was first filled out and may not be changed. If the reviewer has forgotten their User ID they may click on Forgot User ID or Password? located on the login page to obtain it.
The reviewer has options for changing their password. Upon failure of an attempted login, click: Forgot User ID or Password? link located on the login page to have the password sent to their email account. If this option does not work, click here to send an email.
Q: I am locked out of my account. What do I do now?
A: If the reviewer has tried multiple times to login, and has received a number of messages that the User ID or password is not correct, as some point the account will be disabled automatically. Click here to send an email to request a password reset or account reset.
Note: When contacting customer service for assistance, please provide:
- The first and last name of the applicant
- The name of the high school
- The city and state where the high school is located
This information will enable us to locate your records quickly and serve you more efficiently.
Q: How does the reviewer verify and submit?
- Using the email login instructions, the reviewer must click on the link in the email to go to the login screen.
- On the login screen, the reviewer will enter the User ID and password they were given, next the system will confirm their identity.
- The reviewer will be able to click on the box next to the students’ name and have the option of viewing or printing the application.
- Once the reviewer has looked over the application they must click the Review button in order to certify the review is complete.
- Reviewers will know their job is done when they see the students’ application status change to “Reviewed.” Note: after clicking Submit and returning to the Review page, you will need to refresh this page in order to see the students’ application status change to “Reviewed”.
Q: What if more than one student wants me to review?
A: Our goal is to have one User ID per unique user. A reviewer’s User ID is established the first time a student enters a reviewer’s unique email address. If additional students enter a reviewer’s email address, and it already exists, the reviewer will get receive multiple emails, however, the User ID will be consistent in each subsequent message. Once logged in, the reviewer will see a list of those who have named them as their reviewer.
Q: Am I the only reviewer at my school?
A: Not necessarily. Any teacher, counselor or administrator at your school can act as a reviewer. Students are able to choose any administrator as long as this person works at the school they attend and are not related to them.
Q: What are the qualifications for being a reviewer?
A: A reviewer must work at the school the student is attending, know the applicant and have the ability to confirm the data, and cannot be related to the student.
Q: What should I be looking for in my review?
A: High school personnel are asked to read through the entire application, paying particular attention to the accuracy of the students’ self-reported information, as well as providing an extra set of eyes to be sure the student has not overlooked responses.
Q: What do I do if I find an error in the students’ application?
- The reviewer has the ability to change the students’ application status from “Complete” back to “In-progress”. This is done by clicking on the More Actions drop down and selecting Allow applicant to update responses.
- Contact the student immediately to discuss the error and how you feel it should be corrected.
- Once this is done, the student must log back into their application, make the necessary changes, and click Submit again.
- Upon submission by the student, the reviewer must log back in again, review the application for accuracy and finally click Submit.
Q: I submitted my review of a students’ application but their application status still reads “Complete” on the review page?
A: Upon returning to the review page the reviewer will need to click Refresh on your browser’s tool bar in order for the status to update from “Complete” to “Reviewed”. If, after refreshing the review screen, the application status still remains at “Complete”, go back into the students’ application and resubmit the review and refresh again. If this procedure does not work, please click here to send an email to customer.
Q: Why is the Reviewer deadline one week past the application deadline? (Application deadline, October 1, Reviewer deadline, October 6.)
A: This allows reviewers more time to complete their reviews so no one is left behind after the application deadline.
