Got questions? We’ve got answers.
Educators always ask the best questions. Below are some of most frequent queries we receive regarding our recognition program and the answers to go with them. If you can’t find the information you need, please email our customer service center or call 1-800-205-6367.
About the program and awards:
Q: Will information about the Wendy’s High School Heisman Program be mailed to my school?
A: Absolutely. In August, your guidance office will receive a packet with program details and information you can share with your students.
Q: How will winners receive their certificates and awards?
About becoming a reviewer:
Q: Who can be a reviewer?
A: A reviewer must work at the school the student attends, know the applicant personally, and have the ability to confirm the data the student enters in his/her application. Students cannot be reviewers, and reviewers cannot be related to the student.
Q: What if more than one student chooses me as a reviewer?
A: If multiple students name you as their reviewer, you will receive multiple emails with login and review instructions from email@example.com
. However, you will only have one user ID. When you log in to the system, you will see a list of all students who have named you as their reviewer. Select an individual student’s application by clicking the open circle next to that student’s name.
Q: Am I the only reviewer at my school?
A: Not necessarily. Any teacher, counselor, or administrator at your school can act as a reviewer. A student can choose any school representative, as long as the reviewer works at the school the student attends and is not related to the student.
About logging into the system:
Q: How do I create an account so that I can log in and review students’ applications?
A: When a student enters your information in the reviewer section of his/her application, the system will automatically create an account for you using the email address the student enters. After the student completes and submits his application, you will receive an email from firstname.lastname@example.org
within 24 hours. The email will contain your account and login information. When you log in to the system for the first time, you will be prompted to enter some additional information to complete your account.
Q: What if my school’s firewall blocks email messages from the Wendy’s High School Heisman recognition program?
A: If you are concerned about blocked email messages, talk to your IT department or a school official and make sure that your school’s email system is set to accept emails from email@example.com
Q: How do I change my user ID or password?
A: User IDs can not be changed. However, you can change your password by logging into your account and clicking on the ‘Change Password’ tab on the left side of the screen.
Q: What if I forget my user ID or password?
A: If you forget your user ID or password, click the ‘Forgot User ID or Password’ button on the login page. Once you verify your identity, your information will be emailed to you. If you need help, contact our customer service center
Q: I am locked out of my account. What do I do now?
About reviewing applications:
Q: Why is the reviewer deadline different than the application deadline?
A: Students must submit their applications by 5:00 p.m. Central Time on October 2, 2013. Reviewers must approve the applications and submit their reviews by 5:00 p.m. Central Time on October 4, 2013. This gives reviewers time to review applications that are submitted right at the deadline.
Q: When will I be able to go online and review applications?
A: If a student names you as a reviewer in his/her application, you’ll receive an email with your user ID, password, and login instructions within 24 hours of the student completing and submitting his/her application. The email will include a special link to the students’ application.
Q: I’ve logged in to complete a review, but I can’t find my applicant. What now?
A: When you log in to the system for the first time, you will be prompted to enter some additional information to complete your account. You will then see a screen with additional instructions. Scroll to the bottom of that screen, and you should see a list of the name(s) of the applicant(s) who selected you to complete the online review. Even if multiple applicants select you as a reviewer, you will always use the same login information. If you still can’t find an applicant’s name, contact our customer service center
Q: How do I review high school awards applications?
A: You will receive an email from firstname.lastname@example.org
containing instructions for reviewing students’ applications. Click the link in the email to go to the login page, and enter the user ID and password supplied in the email. Once the system confirms your identity, you’ll see the name(s) of your applicant(s). Click the open circle next to a student’s name to view, print, and approve applications. Remember that you will need to complete and submit your review by the October 4 deadline in order for a student’s application to qualify.
Q: What should I be looking for during the review?
A: As a reviewer, it’s your job to carefully read through the student’s entire application, paying particular attention to the accuracy of self-reported information. You will also serve as an extra set of eyes, making sure the student has fully completed all sections of the application.
Q: What should I do if I find an error in a student’s application?
A: Notify the student right away and discuss how the error should be corrected. In order to allow the student to log back into the system and change his/her application, you will need to change the status of the students’ application from ‘Complete’ to ‘In Progress.’ To do this, simply click on the ‘More Actions’ dropdown menu and select ‘Allow applicant to update responses’. Once the student logs in and makes the necessary corrections, he/she will need to click ‘Submit’ to resubmit the application. You’ll need to log back in, review the application for accuracy, and click ‘Submit’ when you are ready to approve the application.
Q: I submitted my review, but the student’s application status still reads ‘Complete’ on the review page. What should I do?
A: After approving a student’s application, return to the Review page and click ‘Refresh’ on your browser’s tool bar. This will allow the application status to update from ‘Complete’ to ‘Reviewed.’ If you have refreshed and the application still says ‘Complete,’ please go back into the student’s application, resubmit your review, then refresh one more time. If the student’s application status still does not update, please call 1-800-205-6367 or contact our customer service center