Got questions? We’ve got answers.
Below you’ll find answers to frequently asked questions about Wendy’s High School Heisman issues ranging from creating an account, to correctly completing an application, to the review process. If you can’t find the answers you’re looking for, email our customer service center or call 1-800-205-6367.
Q: When is the application due?
A: Students must complete and submit applications no later than 5:00 p.m. Central Time on October 2, 2013. Once submitted, your reviewer will need to review and approve your application by 5:00 p.m. Central Time on October 4, 2013.
Q: How do I know if I’m eligible for the Wendy’s High School Heisman Program?
A: The application is open to any high school senior who:
- Is a senior during the 2013-2014 academic year, graduating with the Class of 2014.
- Has maintained at least a B (3.0) GPA during grades 9, 10, and 11.
- Participates in one or more school-sponsored extracurricular sports.
- See complete recognition award eligibility criteria.
About creating and maintaining an account:
Q: While creating my profile, I was told that my account already exists. I have never tried to login before, so how can that be?
A: To create an account, you need to select a unique user ID—something no other current or past applicant has ever used before. If you get the ‘account already exists’ message, you’ve probably picked the same user ID as another applicant. Try something different, and write it down before you click ‘Submit’ so you won’t forget it. Save your user ID until the October 2, 2013 application deadline has passed—you’ll need it to log into your account, make changes to your application, and check your application status.
Q: How do I change my user ID or password?
A: User IDs can’t be changed. That’s why it’s important to write down you user ID when you create your account. You can change your password by logging into your account and clicking on the Change Password tab on the left side of the screen.
Q: What if I forget my user ID or password?
A: If you do forget your user ID or password, click the ‘Forgot User ID or Password’ button on the application login page.To retrieve your password, enter your user ID and answer the security question you setup when registering your user ID. If you answer correctly, your user password will be emailed to the email address you provided when you created your account. If you did not select a security question when you created your account, email our customer service center
for help.To retrieve your user ID, enter the email address you provided when you created your account. Your user ID will be emailed to you.If you have forgotten both your user ID and your password or if you have trouble retrieving either, email our customer service center
Q: I am locked out of my account. What do I do now?
About the Wendy’s High School Heisman application:
Q: What if I can’t find my school in the application’s drop down box?
A: First, check both the City and the School Name drop down lists for alternative spellings or abbreviations of your city or school name. For instance, look for St. as well as Saint and Mt. as well as Mount. Next, remember that schools are located by their official mailing addresses, so make sure you’re looking under the correct city. If you attend a school with multiple campuses, be sure to choose the correct campus. If you still can’t find your school, email our customer service center
for help. In the comments section of the contact form, enter your schools’ full name and complete mailing address.
Q: If my school doesn’t rank students, what should I enter under class rank?
A: Class rank is a required data element. If your high school does not rank students, please work with your guidance office to provide an estimate of class rank along with your class size. You can use your class rank as of the end of your junior year.
Q: In the academics section of the application, how do I correctly record honors courses?
A: It is important to record your Honors courses accurately. If you record a course as AP or IB, do not count it again as an Honors course. If you are unsure as to which your qualifies as, consult your school counselor or academic advisor before submitting your final application.
Q: How do I correctly record my school activities?
A: Only enter school-sponsored activities such as choir, drama club, or foreign language club. You should not include interscholastic sports activities that you included in the athletics section of the application.
Q: If I’ve never had a job or done any volunteer service, what should I put in the community involvement section of the application?
A: For each grade or summer that you did not work or volunteer, please choose 0 from the dropdown menu.
About the review process:
Q: Who can perform my application review?
A: A school official must review your application in order for it to be considered. You should choose an adult from your high school who knows you well and who has access to student records so he or she can confirm the information in your application. The reviewer can be someone who works in your guidance office, a teacher, or a member of the administration. Reviewers however cannot be a student or an individual in which you’re related to.
Q: How will my reviewer know that it’s time to review my application?
A: When you’ve completely finished your application, click the ‘Submit’ button. You’ll get a confirmation message that your application has been successfully submitted. Within 24 hours, your reviewer will receive an email from email@example.com with instructions for completing the online review. You should follow up with your reviewer to make sure he/she received the email and will complete the review prior to the October 4, 2013 deadline.
Q: What if my school’s firewall blocks the email message sent to my reviewer?
A: If you are concerned about blocked email messages, speak to a school administrator. The school’s email system should be set to accept emails from firstname.lastname@example.org
Q: Can I change my reviewer? And if so, how?
A: Reviewers are not sent an email until after your application has been submitted. If you have not completed and submitted your application, you can change your reviewer name and email address simply by logging into your account and changing the information on your application. Make sure you click the ‘Save’ button at the bottom of the screen after you enter the new information. Once your application has been submitted, the system will send an email to your reviewer alerting them it’s time to start their review process.If you have already submitted your application and you need to change your reviewer, please contact our customer service center
Q: What if my reviewer hasn’t received his/her instructional email?
A: Check your application to make sure you entered the reviewer’s email address correctly, then check with your reviewer to make sure the email address is active. Your reviewer should add email@example.com to his/her email account’s safe list, so the message will not be blocked by a spam filter.
Q: What if I need to change my reviewer’s email address?
A: If you have not yet completed and submitted your application, you can change your reviewer’s email address by logging into your account. Remember to click the ‘Save’ button at the bottom of the screen after you make the correction. Reviewers will only be sent an email once the application has been submitted. Please make sure your reviewers email address is correct before final submission.If you have already submitted your application, please contact our customer service center
Q: How do I know if my reviewer has finished his/her review?
A: You can log into your account using your user ID and password to check the status of your application.
Q: What if my reviewer finds an error in my application?
A: All reviewers receive instructions about what to do if they find an error in a student’s application. Your reviewer should contact you immediately to discuss the error and how it should be corrected. Your reviewer will be able to provide you with access to your application so that you can log in and make the necessary changes. Note: Once you make the changes, be sure to click ‘Submit’ to resubmit your application. Your reviewer will need to go back and review the changes for accuracy.
About winning and awards for high school students:
Q: When will I find out if I’ve won?
A: During the first stage of the program, one male and one female from each school will be selected as winners. On October 23, 2013, school winners will be announced to the media and here on the 2013 Results page. You can visit this site to follow the progress of the winners though each stage of the program. Learn more about program stages and awards.
Q: Will the winners receive any prizes?
A: Winners will receive Wendy’s Gift Cards and the National Finalists and National Winners will earn cash donations in the name of the winning student for their schools. Most important, winners get the recognition of their schools, their community, and even the nation. Learn more about program stages and awards
Q: If I win, how will I get my recognition letter, Heisman Patch, and Wendy’s Gift Card?
A: After winners have been identified, the awards will be mailed directly to the student’s home address listed on the student’s application.