FAQs for Students

DEADLINE: The student athlete must submit their application by 5:00 p.m., central time, October 5.

Q:  How do I know if I am eligible for the Wendy’s High School Heisman?

A: The application is open to any high school senior who meets the following eligibility criteria.

1. A high school senior for the academic year 2010-2011, graduating with the Class of 2011.
2. Have maintained at least a B (3.0) G.P.A. during your three years in high school.
3. Participate in one or more school-sponsored extracurricular sports.

Q:  While creating my profile, I was told that the account already exists. I have never tried to login before, how can that be?

A: During registration you must select a unique User ID – something that no one else in the system has ever used before. If you get this message, it is likely that you have chosen a User ID that is already in use by another applicant.  You will have to try something different.  Be sure to write down what you have tried, prior to clicking Submit.  It is easy to get in a hurry and then forget what you tried.  Write it down and save it until after the October 3 deadline has passed.

Q:  How do I change my User ID or password?

A: Your User ID is a unique identifier that was created when you first filled out the profile section and may not be changed.  If you have forgotten your User ID you may click on Forgot User ID or Password? located on the login page to obtain it.  

If you are the applicant, you have options for changing your password. Upon failure of an attempted login, click: Forgot User ID or Password? link located on the login page to have your password sent to your email account. If this option does not work for you, click here to send an email.

Q:  I am locked out of my account.  What do I do now?

A: If you have tried multiple times to login, and have received a number of messages that your User ID or password is not correct, as some point your account will be disabled automatically. Click here to send an email requesting a password reset or account reset.

Note: When contacting us for assistance, whether by phone or by email, please provide:

• The first and last name of the applicant
• The name of the high school
• The city and state where the high school is located

This information will enable us to locate your records quickly and serve you more efficiently.

Q:  Academics Section - Class rank.

A: This is a required data element.  Class rank as of the end of your junior year is sufficient.  If your high school does not “rank”, please work with the guidance office to help you identify what percentage of your class you fall into. 

Q: Academics Section- Recording Honors courses correctly.

A: When recording the number of Honors courses taken do not count previously recorded AP or IB courses.  Although some schools count AP/IB courses as Honors, we want you to only record each course, you have taken, one time.

Q: School Activities Section- Recording school activities correctly.

A: Only enter school-sponsored activities in this section.  See examples in the instruction box to guide you.  This is not for athletics.  The extracurricular sports you participate in are recorded in the next section labeled “Athletics”.

Q: Community Involvement Section- What if I have never had a job or done any volunteer service?

A: Each drop down menu in the work and volunteer service tables allow you to record a 0 for no work or volunteer service done.  

Q:  Who at the school can perform the review? 

A: The Wendy’s High School Heisman Program does want some assurance that the information provided is accurate.  The reviewer must be any adult within the school you attend, who knows you well, and has access to student records and can confirm the information provided.  For example, the reviewer can be a person in the guidance office, a teacher, or a member of the administration.  The reviewer cannot be a student, and the reviewer cannot be related to the student. 

Q:  When will the reviewer know that it is time to review? 

A: When the student is completely finished with the application, they must click on Submit.  A confirmation message will appear.  Within 24 hours from the time the student clicks Submit, the reviewer should receive an email from Wendy’s High School Heisman with instructions for completing the online review.  Students should follow-up with the reviewer to be sure s/he receives the email and completes the review prior to October 6. 

Note: If you are concerned about your schools firewall blocking the message, please make sure that someone sets it up to accept emails from wendys@act.org.

Q: What if my reviewer finds an error in my application?

1. The reviewer has the ability to allow an applicant to make corrections.    
2. The reviewer is to contact the student immediately to discuss the error and how it should be corrected.
3. NOTE: Once this is done, the student must log back into their application, make the necessary changes and click Submit again. 
4. NOTE: Upon submission by the student, the reviewer must log back in again, review the application for accuracy and finally click on Submit.

Q: When do I find out if I won?

A: The highest scoring male and female student athletes will be determined at each school.  You can follow the announcements of the winners at www.wendysheisman.com.   

Q: Are there any prizes being given?

A: Click here to go to the Awards page.

Q: How do I know if my reviewer has reviewed my application?

1. Click here to access the "Review my Status" page.
2. Login using your application UserID and password.
3. Note: there is a 24 hour delay for the "Review my Status"
   page to update.

Only applications that have been reviewed will be considered for advancement in the Wendy's High School Heisman competition

FAQs for Schools and Administration

Q:  Will my school receive anything in the mail from Wendy’s explaining the award program?

A:  Yes, a letter will be sent out to high schools in August, to the attention of the guidance counselor. 

A:  Although the application is open to any eligible student, Wendy’s High School Heisman will continue to send two certificates to high schools as was done in the past.  After the highest scoring male and female student athletes will be determined, two School Winner certificates will be sent to the school along with a letter and gift card for each student so that the two students can be.  An electronic version of the School Winner certificate will also be available to print out at www.wendysheisman.com.

A:  Those who are named as reviewers in the students’ application will receive an email with login instructions within 24 hours after the student has completed and submitted their application.  The email message will provide the reviewer with a special link to the review page in order to review the students’ application.  
Note: If you are concerned about your schools firewall blocking the message, please make sure that it is set up to accept emails from wendys@act.org.

A:  The User ID is a unique identifier that was created when the profile section was first filled out and may not be changed.  If the reviewer has forgotten their User ID they may click on Forgot User ID or Password? located on the login page to obtain it.  
The reviewer has options for changing their password. Upon failure of an attempted login, click: Forgot User ID or Password? link located on the login page to have the password sent to their email account. If this option does not work, click here to send an email.

A:  If the reviewer has tried multiple times to login, and has received a number of messages that the User ID or password is not correct, as some point the account will be disabled automatically.  Click here to send an email to request a password reset or account reset.
Note: When contacting customer service for assistance, please provide:

• The first and last name of the applicant
• The name of the high school
• The city and state where the high school is located

This information will enable us to locate your records quickly and serve you more efficiently.

• Using the email login instructions, the reviewer must click on the link in the email to go to the login screen. 
• On the login screen, the reviewer will enter the User ID and password they were given, next the system will confirm their identity. 
• The reviewer will be able to click on the box next to the students’ name and have the option of viewing or printing the application.
• Once the reviewer has looked over the application they must click the Review button in order to certify the review is complete. 
• Reviewers will know their job is done when they see the students’ application status change to “Reviewed.”  Note: after clicking Submit and returning to the Review page, you will need to refresh this page in order to see the students’ application status change to “Reviewed”. 

A: Our goal is to have one User ID per unique user.  A reviewer’s User ID is established the first time a student enters a reviewer’s unique email address.  If additional students enter a reviewer’s email address, and it already exists, the reviewer will get receive multiple emails, however, the User ID will be consistent in each subsequent message.  Once logged in, the reviewer will see a list of those who have named them as their reviewer.

A: Not necessarily.  Any teacher, counselor or administrator at your school can act as a reviewer.  Students are able to choose any administrator as long as this person works at the school they attend and are not related to them. 

A: A reviewer must work at the school the student is attending, know the applicant and have the ability to confirm the data, and cannot be related to the student. 

A: High school personnel are asked to read through the entire application, paying particular attention to the accuracy of the students’ self-reported information, as well as providing an extra set of eyes to be sure the student has not overlooked responses. 

• The reviewer has the ability to change the students’ application status from “Complete” back to “In-progress”.  This is done by clicking on the More Actions drop down and selecting Allow applicant to update responses.
• Contact the student immediately to discuss the error and how you feel it should be corrected.
• Once this is done, the student must log back into their application, make the necessary changes, and click Submit again.
• Upon submission by the student, the reviewer must log back in again, review the application for accuracy and finally click Submit.

A:  Upon returning to the review page the reviewer will need to click Refresh on your browser’s tool bar in order for the status to update from “Complete” to “Reviewed”.  If, after refreshing the review screen, the application status still remains at “Complete”, go back into the students’ application and resubmit the review and refresh again.  If this procedure does not work, please click here to send an email to customer.

A: This allows reviewers more time to complete their reviews so no one is left behind after the application deadline.